Tag Archives: survey

First Quarterly Survey Now Closed

We want to thank everyone who participated in our first quarterly survey. We have a great worldwide community of users and we had a great response rate with tons of input. Most helpful to us has been the open comments on each question more so than the questions themselves. We are still going through all the responses from our users, but we have already begun making small changes based on some of the constructive feedback we have received thus far. We also realize we have a ton of work to do before the next survey goes out in March. By then We plan on implementing some of your many suggestions. Most importantly building an actual knowledge base and FAQ for the Huevia community which is something Huevia has never had and something we have been planning prior to this survey. This will be high on the priority list for the first quarter so look for this in the near future. Again thanks to all who participated in this first survey and we hope many more of you will participate in our next survey in March!

Quarterly Customer Satisfaction Survey

So we promised everyone changes in 2013 and we would like to start by informing everyone that we will be conducting a quarterly customer satisfaction survey at the start of every quarter in which we hope to get feedback from our customers about our service. Most of you should have received the first of these surveys last week. The survey will be no more than ten questions and will take less than five minutes to complete. We hope that all of you take the opportunity to tell us how we are doing and help us to improve. Quarterly surveys will help to see how well we are listening. Constructive criticism is crucial in helping us ensure we are delivering a quality service.