So we promised everyone changes in 2013 and we would like to start by informing everyone that we will be conducting a quarterly customer satisfaction survey at the start of every quarter in which we hope to get feedback from our customers about our service. Most of you should have received the first of these surveys last week. The survey will be no more than ten questions and will take less than five minutes to complete. We hope that all of you take the opportunity to tell us how we are doing and help us to improve. Quarterly surveys will help to see how well we are listening. Constructive criticism is crucial in helping us ensure we are delivering a quality service.